Roles and Responsibilities:

1. Understand the business of AIA Vitality then provide solutions on the daily query from AIA Vitality member, call center, and HK local user.
2. Understand the device logic to link, delink, synced data then provide solutions on the device related issues. Sometimes even need to investigate the root cause of the device issues. Device list which Vitality support: MiBand, AppleHealth, SumsungHealth, Suunto, Garmin, Fitbit, Runkeeper, Misfit, Polar, Strava
3. Monitoring the mailbox of enquiries from members, analysis the members’ queries, and also need to distribute the cases to related parties if it’s not related to us.
4. Follow up the service now tickets with vendor and AIA Group company about the incidents and issues of AIA Vitality.
5. Work closely with HK users to support them on task level.
6. Can provide some good ideas on how to enhance, optimize the process of the job flow. 

1. Bachelor Degree or above in Computer Science or IT related discipline
2. Good communication skill will be highly needed. Confident with both English and Cantonese communication.
3. Excellent problem-solving, interpersonal and analytical skills.
4. Self-motivated, enthusiastic and rapid learning ability.
5. Fluent in both written and spoken English, reading English and CET4 or above is required.
6. Has experience on insurance is preferable

友邦资讯科技(广州)有限公司由友邦保险有限公司独资兴办。公司宗旨是为友邦保险集团属下全球的业务单位提供软件开发、维护、管理及业务外包等服务。

公司秉承以客户为中心的服务理念，不懈地进行有效的持续改进工程，务求成为友邦保险集团内一流的信息技术和企业营运中心,为客户提供高素质的服务和解决方案。公司的业务主要包括：开发及维护保险软件及办公室自动化、商务外包服务、架构支持（包括数据中心服务）、产品及工具开发。