职位方向： IT Helpdesk

Main Purpose

Provide user support and customer service on company-supported computer applications and platforms, maintain IT infrastructure (network devices and server) in office. Troubleshoot problems and advise on the appropriate action.

Responsibilities:

• Provide IT support and resolve problems in accordance with established SLA
• Monitor and respond quickly and effectively to requests received through the Service Desk or direct request from users
• Monitor IT request assigned to the queue and process based on priority
• Provides technical support to users for troubleshooting issues and answering questions. Onsite Hand/Eyes support contact for Group IT.
• 2nd level Support for users (Group IT supported hardware, software, applications & tools) Onsite (Hand/Eyes) support contact for Projects, Service Desk and other Group IT teams.
• REMEDY (ITSM) ticket handling or other ticket registration system

• Manage PPT (Personal Productivity Tools) for 1000+ Desktop/Laptop including global image, patch update, anti-virus update, application upgrade & deployment, by utilizing global systems such as SCCM, etc.

• Assist with onboarding of new users. PC preparations (W’10 incl. MS Office build, configuration) and start up training (provisioning) to new users
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, software and software licenses
• Perform timely workstation hardware and software upgrades as required
• Preparation and submission of activity reports
• Vendor management
• Maintain file server and data backup

• Assist to IT manager in daily working, including IT routine process.
• Working hard in new IT projects and solutions for business, finish assigned tasks in time as project planning
• Manage IT Audit and Compliance

Key Competencies:

• Incident management knowledge
• Oral and written communications
• Customer service orientation
• Problem analysis and solving skills
• Attention to details
• Team player
• Planning and organizing

Requirements:

• Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• At least 4 year(s) of working experience in the related field is required for this position.
• Preferably Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent.

• IT HW/SW knowledge, such as Microsoft products

• IT service knowledge, ITIL

• Desktop management skills such as global images, SCCM, WSUS, Patch update, Anti-virus update, and Application upgrade and deployment
• CCNA / MCSE equivalent knowledge： basic routing/switching, security/firewall, wireless, DNS, DHCP, Active Directory

 logoCapgemini于1967年在法国成立,至今在全球拥有超过92,000名员工，并且在咨询服务、信息技术、外包服务及本地专业服务领域处 于国际领先地位。BPO（业务流程外包）服务是Capgemini的三大核心业务之一。在今天高度竞争的市场环境中，外包更需要真诚承诺、资源和专有技 术。外包正日益成为企业高管针对市场需求做出更为迅捷、灵活回应的战略力量。四十年的丰富经验，超过100个共享服务中心的建立和优化，对所有领域的客户 而言，Capgemini都是一个值得信赖的供应商。Capgemini已成为世界主要的外包服务供应商之一，并在全球拥有近12,000名专职外包雇员 和19亿欧元的年收入。广东凯捷商业数据处理服务有限公司是Capgemini集团的全资子公司，是Capgemini全球重要的外包业务交付中心之一。 凯捷于1999年落户广州，经过10年努力，目前在广州海运大厦及佛山南海广东省金融高新技术区拥有两个营运中心，办公场地面积超过7千平方米，员工总数 逾900多人，国际一级标准的机房面积超过120平方米，拥有13个国际知名的全球性客户；目前主要客户位于欧洲、北美、日本、韩国、香港等国家和地区， 行业涵盖快消、零售、能源、化工、物流及制造业等，主要业务包括财务、会计、人力资源、物流等业务流程外包服务。凯捷的员工每一天都分别通过使用SAP、 Oracle等ERP系统，为遍布全球的客户提供实时而优质的服务。