Responsibilities
? To provide primary technical support for IAM applications and their infrastructure.
? Support, maintain and monitor the IAM applications and infrastructure.
? Perform day to day support of IAM platform including health check, application performance monitoring, backups, upgrades, patches, certificates maintenance and issue resolution.
? Support the resolution of Incidents and Problems within the team. Assist with the resolution of complex incidents.
? Support Change Management in terms of solution upgrade, enhancements, bug fixes and change to resolve issues within the solution.
? Interact with delivery partners and/or vendors and internal stakeholders as required to achieve objectives.
? Ensure daily operations and system workflows follow global standards and security policies.
? To drive Continuous Service Improvement initiatives in improving service quality, efficiency and compliance.
? Support IAM leaders to maintain and enhance IAM solution.
? Demonstrate and apply strong teamwork and communication with other team members.
? Support new service transition (go-live) from Project to Operation delivery in Production environment.

Requirements
? Diploma or Degree in Computer Science or related discipline.
? A minimum of 5 years’ experience in IAM application installation, configuration, administration support, maintenance and enhancements.
? Solid exposure and understanding of CyberArk, CA Single Sign-On and MFA solution framework.
? Support involves 24 x 7 on-call.
? Ability to learn quickly and adapt to changing requirements.
? Good understanding of IAM principles focused on Privileged Access Management, Single Sign-On and Multifactor Authentication.
? Strong knowledge of cyber security concepts.
? Strong communication skills and presentation skills.
? Demonstrated integrity within a professional environment.
? Excellent command of written and spoken English.

友邦资讯科技(广州)有限公司由友邦保险有限公司独资兴办。公司宗旨是为友邦保险集团属下全球的业务单位提供软件开发、维护、管理及业务外包等服务。

公司秉承以客户为中心的服务理念，不懈地进行有效的持续改进工程，务求成为友邦保险集团内一流的信息技术和企业营运中心,为客户提供高素质的服务和解决方案。公司的业务主要包括：开发及维护保险软件及办公室自动化、商务外包服务、架构支持（包括数据中心服务）、产品及工具开发。