Responsibilities:

• Establish and manage level 1 call and email support service for IAM, ensuring all issues and incidents are logged and tracked to resolution.
• Ensure 24/7 availability of support services
• Identify opportunities for service improvement based on analysis on logs collected from IAM tools and incident tracking, transforming them into a Service Improvement Plan.
• Provide regular reporting on issues and incidents, indicating links to SIPs that are in progress.
• Investigate and provide clear Cfor IAM incidents and issues
• Track each SIP as a project, indicating value add and expected time/cost savings.
• Ensure SIPs are implemented across both locations

Requirements:

• Education: Degree in IT/Security
• Experience: Min 5 years InfoSec, Min 5 years Identity and Access, Service/Operations improvement
• Desirable Certifications/licenses: CISSP/ITIL/Lean Six Sigma
  

友邦资讯科技(广州)有限公司由友邦保险有限公司独资兴办。公司宗旨是为友邦保险集团属下全球的业务单位提供软件开发、维护、管理及业务外包等服务。

公司秉承以客户为中心的服务理念，不懈地进行有效的持续改进工程，务求成为友邦保险集团内一流的信息技术和企业营运中心,为客户提供高素质的服务和解决方案。公司的业务主要包括：开发及维护保险软件及办公室自动化、商务外包服务、架构支持（包括数据中心服务）、产品及工具开发。