Roles and Responsibilities: 

1. Be accountable for quality of service, capacity, and performance.

2. Owner of incident, request, change, and escalation processes

3. Monitor, control, and support service delivery in BAU and projects

4. Champion service and support in projects and developing a strong understanding of projects impacting service area

5. Drive internal and third party service review meetings covering service improvements

6. Lead the team to provide flexible support according to SLA.    

Minimum Job Requirements:      

1. Bachelor’s degree (or above) with major in Computer Science or related discipline.

2. 8+ years working experience in IT application service/IT system analysis

3. Proficient in IT application development on Web applications

4. 5+ years experience in team management (6-10 staff)

5. Excellent interpersonal communication skill.

6. Experienced in delivering high-quality service and archiving good client expectation/relationship. 

7.  Fluent English both in oral and written. l  Self starter and willing to working under pressure    

友邦资讯科技(广州)有限公司由友邦保险有限公司独资兴办。公司宗旨是为友邦保险集团属下全球的业务单位提供软件开发、维护、管理及业务外包等服务。

公司秉承以客户为中心的服务理念，不懈地进行有效的持续改进工程，务求成为友邦保险集团内一流的信息技术和企业营运中心,为客户提供高素质的服务和解决方案。公司的业务主要包括：开发及维护保险软件及办公室自动化、商务外包服务、架构支持（包括数据中心服务）、产品及工具开发。