Job Description

Responsible for providing IT onsite technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

Typical Duties

§  Perform daily support of personal computer hardware and software, IP Phone, mobile device video conference, printer, projector, and other peripheral.

§  Provide troubleshooting of all workplace hard ware and software, computer, phone, mobile device, video, printer, projector.                                  

§  Follow and perform Capgemini BSv IT Assets management process to store, track and secure all IT and Capgemini asset.

§  Perform installation and configuration of Windows image, MAC OS, and other computers,

§  Fulfill Capgemini IT asset management and comply information security policy.

§  Logs relevant incident/service request details per help desk procedures

§  Resolves and closes incidents/service requests as per help desk procedures & allocated timelines

§  Escalates unresolved incidents/service requests within agreed timescales

§  Ensures tickets are always updated until issues are resolved

§  Communicates with the leads and managers regarding incident progress

§  Support for various ad-hoc initiatives / projects / audits /asset inventory / VIP requests

§  Support onsite New Hire Onboarding, Coordinates with Provisioning and Depot for hardware repair and swaps.

§  Be flexible and take initiative to anticipate user needs, able to deal with irate clients.

§  Special events coverage and Other assigned duties.

Technical Skill List - Must

§  Familiar with Microsoft Windows desktop OS and Office application.

§  Familiar with INTEL compatible hardware, various of laptop and desktop PC

§  Familiar with popular peripheral equipment and facility, such as MFP, projector, etc.

§  Familiar with Video conference setting and troubleshooting

§  Familiar with the most popular mobile device and application, such as iOS, Android and windows mobile based.

Technical Skill List - Preferred

§  Familiar with Microsoft server product knowledge, such as AD, share point, etc.

Qualification

§  Bachelor’s degree in computer science or a related field. 2 years related work experience is necessary.

§  Technical support experience in SysAid service desk and onsite support.

§  Excellent teamwork and communication skills.

§  Proactive, organized and able to prioritize tasks. Able to multi-tasks.

§  Ability to quickly gain knowledge and understanding, Strong problem-solving skills.

 logoCapgemini于1967年在法国成立,至今在全球拥有超过92,000名员工，并且在咨询服务、信息技术、外包服务及本地专业服务领域处 于国际领先地位。BPO（业务流程外包）服务是Capgemini的三大核心业务之一。在今天高度竞争的市场环境中，外包更需要真诚承诺、资源和专有技 术。外包正日益成为企业高管针对市场需求做出更为迅捷、灵活回应的战略力量。四十年的丰富经验，超过100个共享服务中心的建立和优化，对所有领域的客户 而言，Capgemini都是一个值得信赖的供应商。Capgemini已成为世界主要的外包服务供应商之一，并在全球拥有近12,000名专职外包雇员 和19亿欧元的年收入。广东凯捷商业数据处理服务有限公司是Capgemini集团的全资子公司，是Capgemini全球重要的外包业务交付中心之一。 凯捷于1999年落户广州，经过10年努力，目前在广州海运大厦及佛山南海广东省金融高新技术区拥有两个营运中心，办公场地面积超过7千平方米，员工总数 逾900多人，国际一级标准的机房面积超过120平方米，拥有13个国际知名的全球性客户；目前主要客户位于欧洲、北美、日本、韩国、香港等国家和地区， 行业涵盖快消、零售、能源、化工、物流及制造业等，主要业务包括财务、会计、人力资源、物流等业务流程外包服务。凯捷的员工每一天都分别通过使用SAP、 Oracle等ERP系统，为遍布全球的客户提供实时而优质的服务。