Data entry assistants are responsible for either leading a small group of data entry clerks or performing quality check on the processed data and participating in the system output design & the analysis of system change requirements. Data entry is also their partially routine.

Roles and Responsibilities:

Data Processing (65%)

· Verify data capture and policy inquiry result

· Provide efficient and effective service ensuring that our agreed service standards are met

· Perform User Acceptance Test (UAT) for system enhancement and new product development

Operation Management (15%)

· Assist group leader to lead an operational team and ensure the agreed service standard are met.

· Deputies immediate assistant supervisor during his/her absent

· Provide QA report to QA officer on a timely manner

People Management （20％）

l Monitor team staff performance and handle staff problem promptly and properly, report on results with efficient and proactive way

l Identify team training needs and follow up with suitable course arrangement

l Make decision when referred by junior staff

l Hold in-house briefings to staff regularly

Actively participate, co-ordinate and promote staff participation in company/department team building activities

Minimum Job Requirements:

Education & Experience

· College graduated or above

· 2 year experience in BPO

· Experience in QA will be an advantage

Language Skill

· English & Cantonese

· PET 4 or equivalent

Certifications/licenses

· Industry certifications and practitioners’ licenses

Special Skill

· Familiar with BPO computer systems

· Effective communication skills

· Data Analysis skills

Team leadership

友邦资讯科技(广州)有限公司由友邦保险有限公司独资兴办。公司宗旨是为友邦保险集团属下全球的业务单位提供软件开发、维护、管理及业务外包等服务。

公司秉承以客户为中心的服务理念，不懈地进行有效的持续改进工程，务求成为友邦保险集团内一流的信息技术和企业营运中心,为客户提供高素质的服务和解决方案。公司的业务主要包括：开发及维护保险软件及办公室自动化、商务外包服务、架构支持（包括数据中心服务）、产品及工具开发。