Key Responsibilities:
Support the day-to-day operations HR administration (on boarding administration, prepare new hire offer, contract and starter kit, perform pre-employment and post employment checks, p-file management, handle employee enquiries, benefits front end processing, employee life cycle administration, certificate of employment processing, exit management, etc);
Ensure that daily operations are meeting customer expectations and are delivered in accordance to the Service Level Memorandum (SLM) and in compliance to set regulatory, compliance, audit, risk and control and quality standards.
Build strong working relationships with customers and identify process-improvements to deliver better customer service.
Support all system enhancement projects and ad hoc initiatives related to process improvement.
Demonstrate exemplary commitment to customer service, consistently meeting agreed timeframes and adjusting to changing priorities by displaying willingness, cooperation, and concern for business issues.
Support any other HR Admin assigned work or projects.
Maintain accurate and updates operations manuals or procedure guides.

REQUIREMENTS:
HR Operations/Shared Service experience essential
Advanced MS Excel skills and basic MS Work skills
Fluent in Chinese for both written & verbal communications
Good English for both written and verbal communications
Excellent stakeholder management
Excellent interpersonal skills
Self-motivated demonstrating good analytical skills
Able to handle high volume of work & adapt to change
Able to plan and manage own time
Ability to work independently, multi-task, with minimum supervision
Demonstrate initiative and attention to detail
Understanding of Operational Risk, Risk and Control Self- Assessment, Information Security, Continuity of Business and Records Management processes
3-5 years HR working experiences preferred

花旗金融信息服务（中国）有限公司广州分公司是花旗金融信息服务（中国）有限公司在广州设立的分支机构，成立于2012年5月25日。其主要经营以承接服务外包方式提供数据处理、后台业务操作、技术支持、客户服务及相关支援服务。主要经营收入以向海外花旗银行提供的数据处理、后台业务操作、技术支持、客户服务及相关离岸服务外包收入为主，以美元外汇结算。