1. Responsible for the execution of the Collections activities undertaken on behalf of the client.
2. Manages the Collections Department of an Engagement
3. Sets forth the new process and team targets that drive collections, customer experience, and value to the client. Has an end to end vision of the overall O2C objectives and synergies between the teams
4. Resolve all customer escalations that can be handled within the DoA of the engagement, and drives the resolution of escalation, in collaboration with the client, through conference calls with customers, billing teams, sales teams, and other client and customer contacts. Takes ownership in driving issues to resolution.
5. Drives the collect process and implements appropriate strategies and quality improvements where necessary. Maximizes the use of technology to reduce manual effort, and drive proactive collections.
6. Develops adequate customer segmentation strategies applying in depth analysis of the client portfolio. Explain the strategy to clients and staff. Monitors the implementation of the strategy
7. Provides mentoring to team
8. Ensures team cash collection targets are met
9. Develop strategies and solutions for problematic customers
10. Initiates the development of engagement specific training material.
11. Liaises with legal representatives at appropriate timing
12. Establishes and develops relationships with major accounts
13. Is able to negotiate with customers on matters regarding their account
14. Excellent communicator who can articulate complex concepts with key stakeholders across different levels in a manner that leads to desired outcomes
15. Excellent negotiation skills that deliver the desired result

1. Minimum English at CEFR Grade B2 (Upper intermediate) or equivalent
2. Certified in at least 1 DGEM Tech Technology within Tower
3. Master in client acquisition & development and Business Leadership
4. Experience in Commercial Control and Advanced Analytics                                             

 logoCapgemini于1967年在法国成立,至今在全球拥有超过92,000名员工，并且在咨询服务、信息技术、外包服务及本地专业服务领域处 于国际领先地位。BPO（业务流程外包）服务是Capgemini的三大核心业务之一。在今天高度竞争的市场环境中，外包更需要真诚承诺、资源和专有技 术。外包正日益成为企业高管针对市场需求做出更为迅捷、灵活回应的战略力量。四十年的丰富经验，超过100个共享服务中心的建立和优化，对所有领域的客户 而言，Capgemini都是一个值得信赖的供应商。Capgemini已成为世界主要的外包服务供应商之一，并在全球拥有近12,000名专职外包雇员 和19亿欧元的年收入。广东凯捷商业数据处理服务有限公司是Capgemini集团的全资子公司，是Capgemini全球重要的外包业务交付中心之一。 凯捷于1999年落户广州，经过10年努力，目前在广州海运大厦及佛山南海广东省金融高新技术区拥有两个营运中心，办公场地面积超过7千平方米，员工总数 逾900多人，国际一级标准的机房面积超过120平方米，拥有13个国际知名的全球性客户；目前主要客户位于欧洲、北美、日本、韩国、香港等国家和地区， 行业涵盖快消、零售、能源、化工、物流及制造业等，主要业务包括财务、会计、人力资源、物流等业务流程外包服务。凯捷的员工每一天都分别通过使用SAP、 Oracle等ERP系统，为遍布全球的客户提供实时而优质的服务。