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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Software Engineer.

Role Purpose / Description

This role is in the Compliance IT – Investigation and Analytics CHINA Production Support team. You will be supporting the system implementation & roll-out, and providing full scope of production support for the applications within our department.

Introduction:

Financial Crime Risk is one of HSBC group strategic priorities. The HTG Compliance IT Application Services Team will provide technology solutions to support Financial Crime Compliance, Regulatory Compliance and Financial Intelligence Units for Global Standards.

The Compliance IT Application Services team in HTG is an integral part of a global Application Service Team (i.e. Production Support Team) that supports over 30 systems with business users based Globally. The team runs in the follow-the-sun support model to provide first-class application support services to our worldwide business users while maintaining work-life balance for the team members. In addition, the team adopts the ITIL framework which provides best-practice guidance for IT service management. The team is continuing expanding and looking forward to having talented Support Analyst to join our team and be part of an exciting high profile Global Standards project

Principle Responsibilities:

The job holder will have to perform the following duties:

Provide level 1 support to the production services. (e.g. Incident/batch/release management, request fulfillment, system DR)

Monitor the healthiness of Production systems and recover the systems as quickly as possible when incidents occur.

Analyze and trouble-shoot all kind of Production system issues.

Participate in incident management and collaborate with the other level 1 supports to resolve the incident for all kind of system problems.

Participate in system releases and post-release incident management and reporting.

Analyze and resolve issues/requests from business users.

Communicate with business users and production support managers to report system status.

Document support procedures and system knowledge for knowledge management in a global scale.

Requirements:

A university graduate with degree in computer science or a related discipline.

Strong SQL knowledge

UNIX / Shell scripting

Oracle or Sybase specific knowledge is a plus

Control-M, WebSphere, WebLogic, MQ and Java is a plus

Knowledge of cloud platform, e.g GCP, AWS, Azure is a plus

ITIL knowledge/certification is not essential but desirable

Strong communication skills and documentation skills

Fluent in English, good communication and writing skills for direct interaction with globally spread businesses and IT stakeholders

Sense of urgency; pro-activeness

Ability to work under stress and deliver in a responsive manner

What additional skills will be good to have? (List out good to have skills and certifications)

Good communication skills - English (verbal, written).

Ability to explain complex ideas.

Ability to work as part of a team (familiarity with agile methodology).

Ability to work in a team that is located across multiple countries and regions.

Willingness to adapt and learn new things.

Takes ownership of tasks (hands-on).

Availability to work on regular work shifts

Availability to cover weekend`s and holiday`s

Good sense of humour.

Must demonstrate COMMON SENSE."

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

汇丰是世界上规模最大的银行及金融服务机构之一。我们通过四大环球业务：零售银行及财富管理、工商金融、环球银行及资本市场以及环球私人银行，为超过4,500万名客户提供服务。我们的业务网络遍及欧洲、亚洲、中东及非洲、北美和拉美，覆盖全球71个国家和地区。

    汇丰在全球设有约4,400个办事处，其也是在内地投资最多的外资银行之一，在投资自身发展的同时，也入股内地中资金融机构，包括交通银行。汇丰中国已在内地50多个城市设立了超过170个服务网点，是内地网点最多、地域覆盖最广的外资银行。

汇丰旨在把握市场增长机会，致力建立联系以协助客户开拓商机，推动企业茁壮成长及各地经济繁荣发展，而最终目标是让客户实现理想。

汇丰软件开发（广东）有限公司（下称“我司”）是汇丰集团于2006年7月，经广州高新技术产业开发区天河科技园管理委员会批准成立的外商独资企业。发展至今，共有约3,400名正式员工，99%的员工是大专及本科以上人才。

我司主要从事汇丰集团的计算机软件（系统）开发、设计、维护、销售、技术转让、技术咨询等服务。开发的系统包括信用卡、保险、私人理财、网上/电话银行、股票/基金/外汇买卖、进出口业务、企业银行业务及办公自动化/工作流等系统。服务地区遍布全球，包括国内、亚太地区（如香港、印度、日本等地）和欧美等国（如美国、英国、加拿大等）。2012年6月，汇丰软件与汇丰客服正式启用太古汇运营中心作为办公场所，总办公面积约4万平方米，可容纳超过6,400人办公。新办公大楼是由世界级建筑师和设计师ARQ设计，目前已获得美国绿色建筑协会的能源与环境的设计先锋LEED黄金认证，该认证为环保建筑的国际标准，显出汇丰高度重视企业可持续发展。

我司在各个软件开发平台（IBM MAINFRAME，AS400，JAVA，UNIX，DB2，ORACLE）都拥有专业的和强大的工程师团队，尤其是在IBM大型机、AS400商用计算机系统方面，以特定的软件开发项目，向客户提供专业优质的IT技术服务，包括软件设计、代码研发、汇编、测试、系统功能修正或更新、软件技术手册、用户指南等。另外，除了提供软件开发业务，还涉及软件维护和技术支持，包括软件异常处理，程序更新等。我司也是集大型机开发，小型机开发，网页服务开发、技术研究、技术培训和软件产品支持维护等任务于一体的高新技术产业基地，主要担负全面提高汇丰银行电子信息化应用水平的重任。

    成立12年来，我司以一流的技术和一流的产品有力地提升了我行的市场竞争优势，奠定了电子化建设领先于全球同行的基础，其中非接触式移动支付项目在2012年荣获汇丰技术服务联赛铂金奖。该奖项充分肯定了汇丰软件开发的团队通过创新在技术上的显著突破。非接触式移动支付在2012年11月发布，是汇丰集团首个提供的创新服务，同时让汇丰成为香港地区首家推出非接触式移动支付服务的银行。2017年在新版手机银行中推出了人脸识别功能，以不宜复制的生物识别方式，在提升资金转帐安全性的同时，也消除了客户因没有随身携带TOKEN而无法随时进行移动支付的不便，令小额移动支付更为安全和便捷，汇丰由此成为首家在国内启用该新技术的外资银行。

    我司自2006年以来，致力于提升自身的技术质量管理和服务标准化能力，分别通过国际质量标准CMMI3认证和ISO20000认证。并且在高新技术、软件和服务外包等行业荣获多项殊荣，包括有：“高新技术培育企业”、“广东省软件企业”、“广东省软件业务收入前百家企业”、“广东省重点软件出口企业”、“技术先进型服务企业”、“广州市外商投资总部企业”、“广东省服务外包示范企业”、“广州市十大服务外包企业”等。同时还是广东省服务外包产业促进会副会长单位、广东软件行业协会副会长单位、广东省现代信息服务行业协会会员、广东省社会团体单位、广州市服务外包行业协会理事单位、广州市软件行业协会常务理事单位、广州服务外包行业协会理事单位、广州市高新技术企业协会会员。

    从2010年开始，公司的管理团体逐渐实现由本地员工进行管理。为了能使我们的员工掌握先进的开发、管理技术和鼓励创新思维，除了由公司培训部进行内部培训外，还包括与华南理工大学合作进行相关的技术培训，鼓励资助员工参加软件工程，MBA等外部课程。经过人力资源专业评审及大众求职者的共同评选，汇丰软件凭借在企业声誉、雇主吸引力、品牌认知度等方面的卓越表现，曾先后获得 “2012广州年度最佳雇主”、“2014年度中国最佳雇主TOP100 CHINA BEST EMPOLER AWARD 2014”、“2015年度人力资源100强企业”及“2016年中国城市最佳雇主”等称号。

    汇丰长久以来始终怀着强烈的责任感来经营业务，将企业可持续发展视作公司取得长远成功的关键，热衷于公益事业，乐意承担社会责任。多次组织公司人员参与大量的企业可持续发展公益活动。活动范围涵盖教育、环境、社会公益等等。如：广西山区探访、梅州岩东小学支教、心连心系列活动。同事充当志愿者自备课程，培养他们的学习兴趣，丰富当地留守儿童的暑假生活。我们也向他们传播“知识改变命运，教育创造机会”的理念，鼓励当地家长重视并支持儿童教育，增强留守儿童通过自己的努力走出大山的勇气和信心。

汇丰长期支持环境保护，提升同事个人的环保意识，分担保护环境的责任。近年来我们组织了淡水资源监测活动、拜客绿色出行活动、衣旧情深衣服捐赠活动、有机种植活动、减碳节约能源活动、汇丰绿色种子计划等一系列活动。除了提升同事个人意识的同时，也影响并带动身边的人一起保护环境。除此以外，我们还经常组织同事参与社区公益活动，关注弱势群体，探访空巢老人，扶持低保家庭，关爱自闭症儿童，慈善义跑，少年宫特殊儿童义教等活动，将“汇志践行，由心出发”的公益口号带出公司、带进社区，深入地将汇丰可持续发展的企业理念变为实践。此举更获得了社会各界的认可，先后获得“最佳公益企业”和“最佳社会责任企业”的称号。

围绕“优质，高效，创新”的发展主旨，汇丰软件开发（广东）有限公司正以国际一流的软件开发中心为要求，以先进的管理理念和创新的研发体制，不断推出卓越的金融科技产品，为增强汇丰集团核心竞争力打好坚实的基础。汇丰作为领先的国际银行，拥有卓越的人才和财务实力，加上正确的策略焦点和企业价值，正在不断为客户提供更加优质的服务，为职工谋求最大的福利，为当地创造更大的效益。