• Develop a sales strategy to achieve sales goals and revenues. Set individual sales targets with sales team.
• Oversee the activities and performance of the sales team. Evaluate performance of sales staff.
• Provide feedback, support and coaching to the sales team. Plan and direct sales team training.
• Forecast annual, quarterly and monthly sales revenue, help preparing budget.
• Ensure that all CPOs' activities are in accordance with the guidelines and sales compliance.
• Responsible for monitoring the performance of the sales team by establishing a system of reports and communications involving sales reports, regular sales meetings and sales newsletters.
• Work to identify areas of focus for boosters and incentive programs. Liaise with Biz on marketing campaign launch.

Correspondence related

• Provide leadership to Correspondence Officers with a strong focus on service quality, service management and people management
• Coach, develop and motivate Correspondence Officers to be proficient in providing superior services
• Investigate and resolve complicated customer problems or serious complaints referred by sub-ordinates
• Monitor the productivity, performance and the discipline of the staff members
• Follow-up with various departments to settle daily problems and complaints
• Coordinate & review with other HK CitiPhone Teams for meeting performance standard
• Conduct timely capacity planning to ensure sufficient resources to handle the daily operations.
• Ensure timely handling and approval of customer transactions and requests
• Handle write-in inquiries on need basis

Requirements:

• College graduate with at least 5 years relevant sales and service experience in Call Center, of which 3 years supervisory experience.
• Fluent in spoken English/Cantonese/Mandarin.
• Good command of written English/Chinese
• Excellent interpersonal and communication skills. Previous experience in customer services sector a plus.
• Technical sales skills, be able to motivate staff to deliver sales result.
• Strong leadership and able to continuously motivate staff to achieve.
• Comprehensive knowledge of financial planning, market and economic trend, compliance & security procedures.
• Stress tolerance, innovation, team player.

花旗金融信息服务（中国）有限公司广州分公司是花旗金融信息服务（中国）有限公司在广州设立的分支机构，成立于2012年5月25日。其主要经营以承接服务外包方式提供数据处理、后台业务操作、技术支持、客户服务及相关支援服务。主要经营收入以向海外花旗银行提供的数据处理、后台业务操作、技术支持、客户服务及相关离岸服务外包收入为主，以美元外汇结算。