·          Monitor the daily production of the retention team.

·          Manage hotline or queue performance to ensure service level and abandonment targets are met.

·          Ensure accurate and quality service are delivered to customers.

·          Track retention performance and drive to meet targets.

·          Host team meetings and conduct morning huddle/briefing.

·          Monitor and drive sales performance in the team.

·          Coach, develop and motivate CPO to be proficient in both services and sales.

·          Ensure compliance in every sales call and execute controls to avoid risk.

岗位要求:

·          College graduate with at least 4 years CPO relevant experiences.

·          Fluent in spoken English.

·          Strong interpersonal and communication skills.

·          Strong leadership skills and able to motivate staff to deliver services and sales.

·          Good problem resolving and complaint handling skills.

·          Independent, hardworking, self-motivated and good team player.

·          Willing to work overtime/shift duty including holidays.

·          Good knowledge of card products and sales processes.

花旗金融信息服务（中国）有限公司广州分公司是花旗金融信息服务（中国）有限公司在广州设立的分支机构，成立于2012年5月25日。其主要经营以承接服务外包方式提供数据处理、后台业务操作、技术支持、客户服务及相关支援服务。主要经营收入以向海外花旗银行提供的数据处理、后台业务操作、技术支持、客户服务及相关离岸服务外包收入为主，以美元外汇结算。