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IAM Senior Manager G00224
更新日期:2019-10-30
Position Objective: Manage L1/L2 support for Identity and Access related issues to preserve operational service levels and identify/drive service improvements.
Roles and Responsibilities:
? Establish and manage level 1 call and email support service for IAM, ensuring all issues and incidents are logged and tracked to resolution.
? Ensure 24/7 availability of support services
? Identify opportunities for service improvement based on analysis on logs collected from IAM tools and incident tracking, transforming them into a Service Improvement Plan.
? Provide regular reporting on issues and incidents, indicating links to SIPs that are in progress.
? Investigate and provide clear RCA for IAM incidents and issues
? Track each SIP as a project, indicating value add and expected time/cost savings.
? Ensure SIPs are implemented across both locations
Requirements:
? Education:Degree in IT/Security
? Experience:Min 5 years InfoSec, Min 5 years Identity and Access, Service/Operations improvement
? Desirable Certifications/licenses:CISSP/ITIL/Lean Six Sigma
公司地址:广州市越秀区东风东路767号东宝大厦24楼
联系电话:38210988-1153
友邦资讯科技(广州)有限公司由友邦保险有限公司独资兴办。公司宗旨是为友邦保险集团属下全球的业务单位提供软件开发、维护、管理及业务外包等服务。
公司秉承以客户为中心的服务理念,不懈地进行有效的持续改进工程,务求成为友邦保险集团内一流的信息技术和企业营运中心,为客户提供高素质的服务和解决方案。公司的业务主要包括:开发及维护保险软件及办公室自动化、商务外包服务、架构支持(包括数据中心服务)、产品及工具开发。
友邦资讯科技(广州)有限公司
- 企业性质: 三资企业
- 业务范围: ITO,BPO
- 所属行业:IT服务(系统/数据/维护)/多领域经营
- 公司地址:广州市越秀区东风东路767号东宝大厦24楼
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