• Perform collection activities according to Collection department related work guideline and P&P, collect past due amount, protect asset of the bank. 按照催收部相关工作指引和政策流程的要求联络客户，催收逾期款项，维护银行资产；
• Contact customers by telephone or other applicable means, assess the individual circumstances and decide upon an appropriate course of action. This will include determining reasons for non-payment, negotiating payment arrangements, offering suggestions to customers on how to meet their obligations and advising them as to the possible consequences of not meeting the obligations.通过电话或其他可用途径联系客户，评估其个体情况，确定合适的行动方案，包括确定为付款的原因，商讨付款计划、为客户该如何履行其义务提供建议、说明未履行义务的后果等；
• Exercise good judgment on assessing client’s specific situation, recommend timely actions or other collection activity where appropriate. 对客户个体情况评估进行判断，建议采取及时的措施或其他恰当的催收方法。

任职要求：

• College degree or above, with at least 1 year experience of telephone collection or banking contact center. 大专以上学历，一年以上电话催收或银行呼叫中心工作经验；
• Excellent Interpersonal, communication, process and negotiation skills. 出色的人际交往和沟通能力、处理和谈判技巧；
• With team spirit, be proactive, determined, excellent execution and ability to facilitate business running. 富团队协作精神，积极主动，处事果断，具出色的执行、推动力；
• Good collection knowledge and skill, good learner. 良好的催收业务知识和技巧，学习能力强。

• Fluency in Cantonese and English 流利的粤语和英语 

花旗金融信息服务（中国）有限公司广州分公司是花旗金融信息服务（中国）有限公司在广州设立的分支机构，成立于2012年5月25日。其主要经营以承接服务外包方式提供数据处理、后台业务操作、技术支持、客户服务及相关支援服务。主要经营收入以向海外花旗银行提供的数据处理、后台业务操作、技术支持、客户服务及相关离岸服务外包收入为主，以美元外汇结算。