RESPONSIBILITIES

- Perform sample check of transactions by listening to the voice records for Investment, Insurance Orders and Credit Card Transactions;

- Perform daily and periodic review on the statement output for Banking, Bankcard and Ready Cash/Ready Credit accounts

- Perform daily and periodic review of investment account documentation signed by the customers

- Record and report all exceptions to respective parties & departments and follow up response on rectification actions of the exception items.

- Prepare detailed and summary reports for all the sample items and exception items

- Provide administrative and operational support to relevant department, which includes HK Compliance, HK Card TM team, Branch, Loan, etc.

KEY REQUIREMENTS

- College graduate or above;

- Good team player, hardworking and detail-oriented;

- Fluent in Cantonese and proficient in English;

- Basic computer skills;

- Willing to overtime and shift duty including holidays.

- Customer service experience, bank and credit card knowledge is preferable.

花旗金融信息服务（中国）有限公司广州分公司是花旗金融信息服务（中国）有限公司在广州设立的分支机构，成立于2012年5月25日。其主要经营以承接服务外包方式提供数据处理、后台业务操作、技术支持、客户服务及相关支援服务。主要经营收入以向海外花旗银行提供的数据处理、后台业务操作、技术支持、客户服务及相关离岸服务外包收入为主，以美元外汇结算。