Responsibilities:

• Handle customer phone inquiries on credit card product features and benefits, marketing programs, fee and charges, account information and relevant operational processes, etc.
• To retain customers who are intend to cancel the credit cards.
• To resolve customer problems within the established guidelines and adherence to the service standards
• Maintain the service quality and productivity at defined business requirement.

Qualifications:

• College graduate with at least 1 year relevant working experience in banking or finance industry
• Fluent in spoken English/Cantonese/Putonghua
• Good interpersonal and communication skills. Previous experience in customer service sector is a plus
• Good problem and complaint handling skills
• Good team-player, hardworking and self-motivated
• Good typing and computer skills

花旗金融信息服务（中国）有限公司广州分公司是花旗金融信息服务（中国）有限公司在广州设立的分支机构，成立于2012年5月25日。其主要经营以承接服务外包方式提供数据处理、后台业务操作、技术支持、客户服务及相关支援服务。主要经营收入以向海外花旗银行提供的数据处理、后台业务操作、技术支持、客户服务及相关离岸服务外包收入为主，以美元外汇结算。