Key Responsibilities
Please list the most important and relevant responsibilities
1. On-site IT support to users
2. Computer Room management
3. IT infrastructure and facilities management
4. IT budget management
5. IT training to users

Context and Scope
Complete how the job gets done and the way it operates
1. Manage the 3rd party engineer to deliver high quality on-site IT support to users basing in ISC. Provide VIP support to senior leaders on IT issues.
2. Manage the infrastructure of ISC Computer Room. Ensure the physical availability for application servers and file servers.
3. Deliver and ensure the IT infrastructure and facilities for IS office, including network, phone system, meeting facilities etc.
4. Manage and deliver the IT asset budget planning & expense control.
5. Manage the delivery of IT knowledge training to all WWY China users.

Job Specifications/Qualifications

1. Education & Professional Qualification: Bachelor degree in computer science or related major in information management.
2. Knowledge/Experience
2-3 years of working experience in IT infrastructure support & end user support.
2-3 years of working experience in project management.

Key Supporting Competencies (4-6)
Drive for results
Functional/Technical Skills
Action Oriented
Customer Focus
Conflict Management
Comfort around Higher Management

Key Functional Competencies & Technical Skills (3-5)
IT Operation
Information Security Management
Vendor management
Service Level Strategy & Management

   全球的玛氏信息技术服务公司为玛氏集团的各个事业部门提供一流的信息技术服务，广州玛氏信息技术服务有限公司是全球玛氏信息技术服务公司在亚太区唯一的分支机构，为玛氏集团在亚太地区的各个分公司提供技术支持，这些玛氏集团分公司位于中国，日本，澳大利亚，泰国等地，其业务范围涵盖了巧克力、宠物、口香糖、食品、饮料等各个事业部。公司现有员工200人，2017年营业额超2.5亿人民币。在岸业务约15%， 离岸业务约85%。