Position Responsibilities


- Handle English phone inquiries on credit card product features, marketing programs, fees and charges, account information and other relevant operational processes.
- Resolve customer problems within the established guidelines.
- Escalate customer’s feedback / complaints to superior for product, service and program improvements.
- Conduct sales on products via phone calls.
· Maintain service quality and productivity at defined business requirement.
- Maintain good relationships with customers through delivery of superior customer service.
- Comply with established company policies and procedures to protect company and customer's asset.



Requirements:
· Foreigners whose mother tongue is English, who come from countries with English as an official language.
· College graduate with at least 1 year relevant working experience in banking or finance industry;
· Good interpersonal and communication skills. Previous experience in customer service sector is a plus;
· Able to take challenges and work under pressure.
· Good team-player, hardworking and self-motivated.
· Willing to work overtime, on shift duties including overnight shifts and Public Holidays.
· Good computer skills.

Trainings will be provided and we offer attractive remuneration package to successful candidates.
If you are interested in being considered for the position, please apply through our career page at https://citi.taleo.net/careersection/2/jobsearch.ftl?lang=en in English or https://citi.taleo.net/careersection/2/jobsearch.ftl?lang=zh-CN in Chinese.


如对花旗职位感兴趣，请点击登录我们的招聘网站直接申请。进入英文网站申请，请登陆https://citi.taleo.net/careersection/2/jobsearch.ftl?lang=en；进入中文网站申请，请登录https://citi.taleo.net/careersection/2/jobsearch.ftl?lang=zh-CN。


恕不接受经由其它方式提交的求职申请。

花旗金融信息服务（中国）有限公司广州分公司是花旗金融信息服务（中国）有限公司在广州设立的分支机构，成立于2012年5月25日。其主要经营以承接服务外包方式提供数据处理、后台业务操作、技术支持、客户服务及相关支援服务。主要经营收入以向海外花旗银行提供的数据处理、后台业务操作、技术支持、客户服务及相关离岸服务外包收入为主，以美元外汇结算。