Responsibilities

-Assist to analyzes historical data and call volume projections

-Prepare and maintain agent’s monthly shift schedule/duty roster to ensure appropriate coverage

-Collect data for monthly KPI report.

-Assist to analyzes KPI, maintain the quality of agents, propose adjustment plan if necessary.

-Responsible for consolidation of files, sort out different category files and filing in appropriate ways

-Assist to create Contact Center data base, for data checking and verification.

-Assist to statistics and analysis all kinds of figures, to support management for different projects.

-Ad-hoc task assigned by Managers

-Financial Approval Authority

Qualifications

-Tertiary education or Diploma in any field of study.

-Must have a minimum of 2 years work experience in contact centrem environment.

-Excellent oral, written and interpersonal communication skills and analytical skills.

-Must be computer savvy especially in the use of MS Excel.

-Ability to multitask in areas related to service performance.

-Able to work on shift and on Public Holiday (in accordance to contact centre operating hour).

Note: 可以通过系统直接投简历;或者将您的简历包括薪酬期望值电邮至: gz.recruit@starcruises.com

云顶香港于一九九三年九月成立，是亚洲邮轮业的先驱，致力于将亚太地区发展成为国际邮轮航线目的。目前，丽星邮轮连同挪威邮轮为世界第三大邮轮公司，合共拥有18艘邮轮，航线遍及全球200多个目的地，提供约35000个标准床位。现时，云顶香港总部位于香港，并分别于世界各地超过20个地方设有办事处，包括澳洲、中国、印度、印尼、日本、韩国、马来西亚、菲律宾、新加坡、瑞典、台湾、泰国、阿拉伯联合酋长国、英国及美国。云顶香港仔香港联合交易所有限公司为注册上市公司，其股份亦在新加坡证券交易所有限公司的Global Quote买卖。