岗位职责:

-Initiate and plan Business migrations/development ensuring a low cost, high quality service to the business areas ensuring that risk is minimized and profit is maximized through effective management of costs/resources.
-Ensure that processes and procedures are continually reviewed and improved and the changes are communicated and implemented effectively.
-Entail checking on internal audits and measures undertaken and regularly review them in order to maintain quality and productivity at the optimum level.
-Set a high standard of continuous staff motivation and leadership to ensure a good work environment leading to committed staffs who take pride in working for the Company.
-Develop staff to achieve their potential to both meet Company objectives and manage attrition.
-Implement the Group Compliance Policy, as applicable to the roles
-Aware the Operational Risk that associated with the role, and to ensure that all actions during the employment with HSBC take account of the likelihood of operational risk occurring

-Degree holder.
-5 years supervisory experience of which at least 2 years in managerial role and should have direct management experience in operational areas.
-At least 2 to 3 years experience of managing a staff workforce of at least 10. Proven ability to direct/motivate in a quick moving and highly competitive field.
-Previous experience and knowledge in Dispute and Chargeback area
-Previous exposure in departments where regular decision making is required
-Good writing and liaison skills are essential. A good score in English Language and Mathematics academically. Excellent communication skills, both verbally and written, in English, Putonghua and Cantonese.
-Knowledge of regulatory issues and economic/political climate of the region. Knows clearly the Bank’s position; can anticipate technology change and aware of the bottom line.

汇丰环球客户服务（广东）有限公司秉承汇丰集团理念，始终将优质客户服务摆在公司发展的首位，依托先进的科技设施和雄厚的人力资源，实现服务的专业、规模和最佳化。持续多年的优质服务为汇丰环球在同行业赢得较高的声誉，随着汇丰环球规模化不断发展，汇丰环球中国营运中心现在有超过10,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构（如香港、英国、美国、加拿大、日本、中国、新加坡和澳门等）提供和分析数据、收款付款服务、客户中心等多项服务。同时荣获许多荣誉称号，其中包括广东最佳业务外包公司、广东省服务外包示范企业、中国服务外包十大在华跨国服务供应商、技术先进企业、商务部重点联系企业、A级纳税人称号，并且已连续五年获得香港呼叫中心协会年度大奖–离岸业务金奖, 广东省企业500强等。