岗位职责:

疫情防控期间暂不安排应聘人员到公司参加现场面试，我司将统一安排线上测试和线上面试，届时将有HR与您联系，感谢您的理解！

1. The role will represent the HUB and be the contact point with 2nd Line of Defence (2LoD) andThe role will involve frequent liaison with a large range of stakeholders including: Second Line of Defence (2LoD), Group Operations Executives and Regional Forums Businesses BRCM, RMM ,Procurement stakeholders ,TPRO, TPEMs, Risk Domains and Risk Stewards .Internal Audit and External Auditors / Local regulators liaison / engagement. To Provide guidance and subject matter expertise on the TPM policy, process and systems, and Provide risk-domain specific expertise and guidance (including but not limited to: Financial Crime, Regulatory Compliance, Business Continuity, Information & Cyber Security, Physical Security, Accounting, Reputational Risk etc.);
2. Deal with matters escalated by the Hub in relation to the Inherent Risk Questionnaires (IRQ), Residual Risk Questionnaires (RRQ) and control tasks. Provide deep knowledge of complex control tasks such as Business Continuity Plans, Exit Strategies, Sox Report Evaluations – providing support to Quality Control Team, Case Advisors and TPEMs as required .Provide independent assurance over the Hub function (reviewing sample engagements or specific tasks). Engage directly with the second line Risk Stewards on escalated matters. Develop a close working relationship with second line risk stewards to ensure kept up-to-date with risk policy, understand local requirements that may differ to global policy, feedback of key themes and suggestions for improvement etc;
3. Management and completion of agreed changes to frameworks operated across the HUBs. Develop subject-specific supporting documentation for Hub (e.g category or risk-domain level guidance documents) .Working with the leadership team to identifying development needs and provide ongoing training to Hub .Provide opportunities to continuously improve and optimize the capabilities of the Hub by extensively reviewing and improving existing processes, in collaboration with other Third Party Management Hub SME Embedding and overseeing the TPM procedures and assuring adherence to policies and processes within the Hub team. Performing periodic process adherence reviews to ensure processes are being performed to a satisfactory and consistent quality and within agreed timescales;
4. Identifying areas for thematic review and managing this review as agreed with second line, through to the articulation of findings with agreed remedial actions. Proactively coordinates findings and resolutions of HSBC internal control audits. Review of analysis, MI and reporting produced by the Global Hub MI team. Drawing out key themes, trends or risks that could both positively or negatively affect the achievement of HSBC's organisational objectives. Work closely with TPM model to align the practices and governance structures to share / absorb / train best practices;
5. In some locations the role will operate as a stand-alone role supporting the Hub, in others the role holder will need to work collaboratively with other SME’s. Works collaboratively and communicates persuasively, emphasizing teamwork, diversity, and knowledge-sharing both within HSBC and with external business partners . Supports and delivers process training and completion in accordance with the training plans . Ability to develop rapport and influence senior stakeholders outside of the Hub, bring together divergent ideas together to create new and innovative solutions .Proven track record in role modelling the Group values and behaviours, authentically engaging with your team, colleagues and customers to deliver superior Customer Service through them;
6. In some locations the role will operate as a stand-alone role supporting the Hub, in others the role holder will need to work collaboratively with other SME’s . Works collaboratively and communicates persuasively, emphasizing teamwork, diversity, and knowledge-sharing both within HSBC and with external business partners .Supports and delivers process training and completion in accordance with the training plans .Ability to develop rapport and influence senior stakeholders outside of the Hub, bring together divergent ideas together to create new and innovative solutions. Proven track record in role modelling the Group values and behaviours, authentically engaging with your team, colleagues and customers to deliver superior Customer Service through them.

1. Experience within a third party management role preferably within financial services;
2. Prior experience in setting, managing and assuring standards and control frameworks;
3. Prior Third Party Risk Management related operational risk experience with a financial institution or at a regulatory agency or major consulting firm;
4. A good understanding and experience of the Global Businesses and Global Functions within a Bank;
5. Prior experience of working across 1 or more Risk Domains (providing support and guidance to business functions), Resilience Risk (Buildings, Business Continuity, Information & Cyber, Physical Security, Transaction Processing), People Risk, Legal Risk, Financial Crime and Fraud Risk (Anti-Bribery & Corruption), Anti Money Laundering, Sanctions, Internal Fraud), Financial Reporting and Tax Risk, Regulatory Compliance Risk, Strategic (Reputational) Risk, Model Risk;
6. Prior experience of supporting Global teams operating in multiple languages. The required written and verbal languages for each location are: India – English, Poland – Turkish or French & English, Mexico – Spanish & English, China – Simplified Chinese & English.

福利待遇
- 具竞争力的薪酬：基本工资+绩效奖金+轮班补贴+早晚班交通津贴；
- 健全福利保障：五险一金+补充性商业医疗保险+免费年度体检；
- 畅享10+天假期：除享有国家法定节假日外，还拥有至少10天带薪年假、12天带薪病假、1天生日假、婚假、产检假、产假以及陪产假、哺乳假等，助您达到工作生活的平衡；
- 弹性福利制度：年假可买卖，商业医疗保险套餐可升级，您还可申请旅游补贴、个人进修补助、运动健身补贴等，满足个性化福利需求；
- 人性化工作环境：使用公司的员工餐厅、咖啡室、休息室、娱乐室等，进行劳逸结合；
- 多元化员工活动：运动会、团建、年会等精彩活动给您平台，任您施展才华。

培训与发展
- 广阔的职业发展平台：遍及全球的集团网络，提供扩展人脉及跨文化交流的机会，您还可申请不同国家及地区的长短期职位，不断挑战自我；
- 系统性人才培育及发展：配备职业导师，为您提供清晰的职业规划指导，充分挖掘横向及纵向的发展潜力；
- 完善的专业培训体系：入职即可享带薪培训，多元化的培训机会，还有资源及教育援助，帮您逐步实现职业目标。

汇丰环球客户服务（广东）有限公司秉承汇丰集团理念，始终将优质客户服务摆在公司发展的首位，依托先进的科技设施和雄厚的人力资源，实现服务的专业、规模和最佳化。持续多年的优质服务为汇丰环球在同行业赢得较高的声誉，随着汇丰环球规模化不断发展，汇丰环球中国营运中心现在有超过10,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构（如香港、英国、美国、加拿大、日本、中国、新加坡和澳门等）提供和分析数据、收款付款服务、客户中心等多项服务。同时荣获许多荣誉称号，其中包括广东最佳业务外包公司、广东省服务外包示范企业、中国服务外包十大在华跨国服务供应商、技术先进企业、商务部重点联系企业、A级纳税人称号，并且已连续五年获得香港呼叫中心协会年度大奖–离岸业务金奖, 广东省企业500强等。