岗位职责:

疫情防控期间暂不安排应聘人员到公司参加现场面试，我司将统一安排线上测试和线上面试，届时将有HR与您联系，感谢您的理解！

- Assist in the Wholesale Credit Services budgeting, support Wholesale Credit Services billing and recharging management, commentary on services exception and monitor path to green.
- Streamline & automate collection of data for reporting & responsible for project tracking & governance
- Assist the Capability Development team on the Career progression metrics, Training intervention , Talent management, Facilitates & organize workshops / Support Continued education programmes.
- Assist in managing the capacity for all teams across sites
Liaise with all necessary stakeholders, as required, both internal and external for effective and timely management of all activities.
- Providing necessary support to the Wholesale Credit Services governance– Business engagement/ Governance forums with Wholesale business / Recruitment / People / Capability Development / BRCM / Business Transformation / Change.
- Promote the Business Service through customer focused and timely reporting.
- Ensure support to the wholesale credit operations in the ASP and AMH and wider business area.
- Facilitate the development and sharing of standard tools and best practices across the Business team
Tracking financial performance of Wholesale Credit Services Ops GZ including financial plan, sustainable saves, capacity utilization, resourcing and performance level agreements.
- Facilitate management of Wholesale Credit Services’ Risk control Assessment; assist in managing operations risk as first line of defense
- Support the vendor risk management activities.

- A resilient, self-starter capable of driving performance.
- Strong communication, presentation and influencing skills.
- Excellent planning, organizing skills.
- Strong financial management capability is preferable.
- Operations Management or related Business Management experience and a proven track record in delivery.
- Highly effective in working with all levels of management and staff and in a matrix environment.
- Ability to leverages resources outside of direct control to achieve goals.
- Operates well across cultures and in multi-cultural diverse work environments.
- Demonstrates clear evidence of the importance of managing risk and the competence to deliver it.
- Chinese proficiency is required.

福利待遇
- 五天8小时工作制,做五休二；
- 基本工资+绩效奖金+轮班补贴+早晚班交通津贴；
- 享有五险一金、补充性商业医疗保险及免费年度体检；
- 每年享有国家法定节假日、至少10天带薪年假、12天带薪病假，1天生日假、婚假、产检假、产假以及陪产假、哺乳假等任你享用；
- 提供具有市场竞争力的弹性福利制度：员工可买卖年假、升级商业医疗保险套餐、旅游补贴、个人进修补助、运动健身补贴等；
- 公司内设有员工餐厅，咖啡室，休息室，娱乐室等，满足员工工间休息的需求；
- 提供多元化员工活动，如运动会、团建、年会等，提供施展才华的机会和平台。

培训与发展
- 完善的专业培训体系，提供多元化培训机会、资源及教育援助，入职可享带薪培训；
- 公司注重人才培育及发展，提供横向及纵向的发展空间，配备职业导师，为优秀人才提供清晰的职业规划指导。

汇丰环球客户服务（广东）有限公司秉承汇丰集团理念，始终将优质客户服务摆在公司发展的首位，依托先进的科技设施和雄厚的人力资源，实现服务的专业、规模和最佳化。持续多年的优质服务为汇丰环球在同行业赢得较高的声誉，随着汇丰环球规模化不断发展，汇丰环球中国营运中心现在有超过10,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构（如香港、英国、美国、加拿大、日本、中国、新加坡和澳门等）提供和分析数据、收款付款服务、客户中心等多项服务。同时荣获许多荣誉称号，其中包括广东最佳业务外包公司、广东省服务外包示范企业、中国服务外包十大在华跨国服务供应商、技术先进企业、商务部重点联系企业、A级纳税人称号，并且已连续五年获得香港呼叫中心协会年度大奖–离岸业务金奖, 广东省企业500强等。