岗位职责:

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Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

The Sales Quality role is responsible for assessing whether the customer outcomes for product sales are in line with HSBC internal standards and regulatory requirements.
The role sits as part of the team responsible for ensuring the bank aligns around our clients to deliver a high quality and robust service.

1. Responsible for enforcing sales guidelines and sales compliance, monitoring of sales process, and conducting quality control checking.
2. Managing various sales quality reports.
3. Developing, maintaining and executing quality assurance programme/procedures for the frontline sales to ensure the Bank's standards are fully complied with.
4. Cultivating the enforcement of sales compliance fulfilment and sales best practices in the appropriate Global Business Function.
5. Ensuring focused leadership across the business, to ensure delivery of an excellent customer experience.
6. Promoting, fostering and monitoring sales compliance and sales integrity.

1. Appropriate local certifications and/or licenses for Sales/Risk roles
2. Knowledge of Financial Services/industry/products/regulations
3. Strong analytical ability
4. Good command in English and Chinese (including speaking Cantonese & Putonghua)
5. Ability to understand urgency and prioritisation
6. Proficient in Word, Excel, Powerpoint and Chinese typing is preferable

汇丰环球客户服务（广东）有限公司秉承汇丰集团理念，始终将优质客户服务摆在公司发展的首位，依托先进的科技设施和雄厚的人力资源，实现服务的专业、规模和最佳化。持续多年的优质服务为汇丰环球在同行业赢得较高的声誉，随着汇丰环球规模化不断发展，汇丰环球中国营运中心现在有超过10,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构（如香港、英国、美国、加拿大、日本、中国、新加坡和澳门等）提供和分析数据、收款付款服务、客户中心等多项服务。同时荣获许多荣誉称号，其中包括广东最佳业务外包公司、广东省服务外包示范企业、中国服务外包十大在华跨国服务供应商、技术先进企业、商务部重点联系企业、A级纳税人称号，并且已连续五年获得香港呼叫中心协会年度大奖–离岸业务金奖, 广东省企业500强等。