岗位职责:

-Production of Know Your Customer (KYC) profile to the highest quality standard & in line with the latest policies and procedures. Individuals are required to keep themselves updated on the latest procedural/ policy changes across all streams
-Take complete ownership of any profiles/tasks that have been assigned until stage of completion. This could be a new request or a request or work item that has been reassigned and ensure one meets the set productivity target and Quality target month on month
-Understand & comply with all relevant policies & procedures issued by the Group &contained within the group
-Interfacing with Client Liaison Group, Compliance, Front Office and Relationship Managers where applicable especially on matters that involve escalation of pending and ageing profiles
-Proactive and responsible approach to urgent requests and queries from onshore and meet the needs and expectations of customers by ensuring that escalations and complaints are handled in a timely and appropriate manner
-Ensure implementation and adherence to audit and compliance requirements and proactively highlight potential issues to the management

-Excellent understanding of KYC, financial regulatory environment and Anti-Money Laundering (AML) risk implications
-Minimum Qualification: University Graduate, graduation in Commerce/Finance/Law or equivalent would be preferred
-Thorough understanding of legal structures of various client types: financial institutions, corporate, quoted companies, private companies, funds, SPV’s etc
-Proven skill sets in analysing implications of mergers and acquisitions on legal identities & ownership structures of Corporate, FIs & Funds, ability to interpret complex changes in regulatory guidelines and assess impact,
-Excellent communication skills, and proficiency in spoken and written English and Japanese, and ability to work well under pressure with high degree of accuracy, flexibility to work in different shift timings

汇丰环球客户服务（广东）有限公司秉承汇丰集团理念，始终将优质客户服务摆在公司发展的首位，依托先进的科技设施和雄厚的人力资源，实现服务的专业、规模和最佳化。持续多年的优质服务为汇丰环球在同行业赢得较高的声誉，随着汇丰环球规模化不断发展，汇丰环球中国营运中心现在有超过10,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构（如香港、英国、美国、加拿大、日本、中国、新加坡和澳门等）提供和分析数据、收款付款服务、客户中心等多项服务。同时荣获许多荣誉称号，其中包括广东最佳业务外包公司、广东省服务外包示范企业、中国服务外包十大在华跨国服务供应商、技术先进企业、商务部重点联系企业、A级纳税人称号，并且已连续五年获得香港呼叫中心协会年度大奖–离岸业务金奖, 广东省企业500强等。